Transform Your ITSM with AI At ROI E-Solutions ltd a London-based consultancy, we specialize in modernizing IT Service Management (ITSM) through intelligent automation and data-driven insights. In partnership with Auralis AI, we bring cutting-edge, customizable AI solutions that elevate IT operations across the UK and Europe.
Our AI-powered ITSM solutions streamline support workflows, increase accuracy, and empower your teams to deliver exceptional service — consistently and efficiently.
Reduce ticket resolution times with AI-driven triage, smart routing, and real-time suggestions based on historical cases — resulting in faster support and improved user satisfaction.
Centralized knowledge and automated processes ensure that critical information isn't siloed with individual team members, improving operational continuity and resilience.
Gain real-time visibility into performance trends, user behavior, and recurring issues. Our AI tools deliver predictive analytics that enable smarter, proactive decision-making.
Automate repetitive tasks to reduce manual workload, minimize human error, and allow your IT staff to focus on innovation and high-impact initiatives.
Compatible with existing platforms such as ServiceNow, Salesforce, and Jira — ensuring fast implementation without disrupting your current ecosystem.
Keep your IT support running around the clock with AI agents that resolve tickets, recommend fixes, and maintain service continuity — even outside business hours. Whether you're running internal support, managing enterprise IT, or delivering managed services, our AI-enhanced ITSM framework is built to scale, adapt, and deliver.
Ⓒ ROI eSolutions
