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Email us: sales@roi-esolutions.co.uk Call us: 02081234950

ERP SUPPORT

We exclusively provide 3rd line support on pay-as-you-go model and can help you resolve your priority issues as per the defined SLA.

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Service Delivery Approach:

Daily/Weekly update call with Internal ERP team or ERP support manager.
Prioritize the work(tickets) on weekly basis based on business needs.
Weekly reporting to ERP Support manager and levels above.
Deliver the work within agreed SLAs
Collect feedback from team on regular basis to improve the service.
Monthly review with ERP Support/ delivery manager. Work in collaboration with existing partners.
Our goal is to reduce the number of open tickets and resolve any new tickets as early as possible.

Discover More of Our Services

ERP Solutions Analysis & Design

ERP Implementation

ERP Upgrades & Migrations

ERP Support

ERP Infrastructure

Application Development

Cloud And DevOps

Frontend Development

Decision Modelling & Management

Ⓒ ROI eSolutions