We exclusively provide 3rd line support on pay-as-you-go model and can help you resolve your priority issues as per the defined SLA.

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Service Delivery Approach:

  • Daily/Weekly update call with Internal SAP team or SAP support manager.
  • Prioritize the work(tickets) on weekly basis based on business needs.
  • Weekly reporting to SAP Support manager and levels above.
  • Deliver the work within agreed SLAs
  • Collect feedback from team on regular basis to improve the service.
  • Monthly review with SAP Support/ delivery manager. Work in collaboration with existing partners.
  • Our goal is to reduce the number of open tickets and resolve any new tickets as early as possible.

Ⓒ ROI eSolutions